Last updated June 4, 2026
AdaptClose helps sales teams record their own appointments and conversations, transcribe them, and receive AI-generated coaching. Because recording involves the voices and words of other people, recording consent is important — both legally and ethically. This page explains, in plain language, how consent works, what AdaptClose does and does not do, and who is responsible for compliance.
Table of Contents
- Recording consent basics
- One-party vs. all-party consent states
- Federal law, other countries, and in-person conversations
- AdaptClose does not own your recordings
- Your responsibility for consent and compliance
- Limitation of liability
- Recommended practices
- Contact us
1. Recording consent basics
In the United States, laws governing the recording of conversations generally fall into two categories:
- One-party consent. Recording is permitted as long as at least one party to the conversation (which can be you) consents. Most US states and federal law follow this rule.
- All-party consent (sometimes called “two-party” consent). Everyone being recorded must consent. In these states, recording a conversation without the knowledge and consent of all participants can carry civil and even criminal penalties.
These rules can apply differently to phone calls versus in-person conversations, and “consent” can sometimes be implied (for example, by continuing a conversation after a clear recording disclosure). Because the rules are nuanced, the safest approach is to obtain clear, affirmative consent from everyone before recording.
2. One-party vs. all-party consent states
The majority of US states follow a one-party consent rule. A minority require all-party consent. The states commonly recognized as requiring all-party consent for at least some types of communications include:
| Generally recognized all-party (two-party) consent states |
|---|
| California |
| Connecticut |
| Delaware |
| Florida |
| Illinois |
| Maryland |
| Massachusetts |
| Michigan |
| Montana |
| Nevada |
| New Hampshire |
| Oregon (for in-person communications) |
| Pennsylvania |
| Washington |
Because the parties to a conversation may be located in different states, more than one state’s law could apply to a single recording. When in doubt, follow the strictest applicable rule and obtain consent from everyone.
3. Federal law, other countries, and in-person conversations
Federal law. The federal Wiretap Act permits recording with one-party consent, but it sets a floor, not a ceiling — stricter state laws still apply.
In-person conversations. Many state laws turn on whether participants had a “reasonable expectation of privacy.” An in-home sales appointment may carry a higher expectation of privacy than a public setting, which can affect your obligations.
Outside the United States. Other countries (for example, those subject to the EU/UK GDPR) have their own recording, notice, and consent requirements, which may be stricter than US rules. If you record people located outside the US, those laws may apply to you.
4. AdaptClose does not own your recordings
You retain ownership of the recordings, transcripts, and other content you submit to AdaptClose. As described in our Terms of Service, we do not claim ownership over your business data or recordings. We process your content on your behalf and under your direction solely to provide the Services — for example, to store, transcribe, analyze, score, and generate coaching from your recordings, and (where you enable it) to transmit audio in real time to authorized members of your organization.
We use the subprocessors listed on our Subprocessors page to deliver these functions, under contracts that restrict their use of your content to providing services to us. We do not sell your recordings or transcripts, and we do not authorize these providers to use your content to train their general-purpose AI models.
5. Your responsibility for consent and compliance
AdaptClose is a tool. You decide when to record, whom to record, and how to obtain consent. As set out in our Terms of Service, you are solely responsible for complying with all applicable laws regarding call recording, real-time monitoring or interception, live listening, transcription, notice, and consent.
By using the Services, you represent and warrant that you have obtained all necessary rights, permissions, and consents from all participants whose communications or data are recorded, monitored, transmitted, transcribed, or otherwise processed through the Services.
6. Limitation of liability
AdaptClose is not responsible for your failure to comply with applicable recording, monitoring, or privacy laws. To the fullest extent permitted by law, and as further described in our Terms of Service, AdaptClose disclaims liability arising from how you use the Services to record, monitor, transmit, or process communications, including any claims brought by the people you record. You agree to indemnify AdaptClose against claims arising out of your use of the Services and your violation of applicable law, as described in the Terms of Service.
7. Recommended practices
The following practices can help, but they do not guarantee compliance and are not a substitute for legal advice:
- Give a clear verbal disclosure at the start of the conversation, such as: “I record my appointments for quality and training purposes — is that okay with you?”
- Wait for affirmative consent before continuing, and stop recording if anyone objects.
- Assume all-party consent is required when you are unsure or when participants may be in different states.
- Keep your disclosure consistent and document your consent practices.
- Follow your own organization’s policies and any applicable employment laws.
- Consult your legal counsel to build a compliant recording process for your business.
8. Contact us
If you have questions about this page, you can email us at support@adaptclose.com or write to us at:
AdaptClose
21 Lands End Lane
Sudbury, MA 01776
United States