Terms of Service

Last updated June 4, 2026

Agreement to Our Legal Terms

We are AdaptClose (“Company,” “we,” “us,” “our”).

We operate https://www.adaptclose.com, as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at support@adaptclose.com or by mail to 21 Lands End Lane, Sudbury, MA 01776.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and AdaptClose, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

1. Our Services

AdaptClose provides AI-powered sales coaching, analytics, communication analysis, and related tools for businesses and sales teams.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2. Intellectual Property Rights

Our Intellectual Property

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, text, graphics, trademarks, logos, and related materials (collectively, the “Content” and “Marks”).

The Content and Marks are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes only.

Except as expressly permitted, you may not copy, reproduce, distribute, republish, sell, license, reverse engineer, or otherwise exploit any portion of the Services without our prior written permission.

3. User Representations

By using the Services, you represent and warrant that:

You have the legal capacity to comply with these Legal Terms.
You will not use the Services for any illegal or unauthorized purpose.
Your use of the Services will comply with all applicable laws and regulations.
Any information you provide is accurate and complete.
You are authorized to upload, process, and analyze any communications, recordings, transcripts, or customer information submitted through the Services.

4. Prohibited Activities

You agree not to:

Use the Services for unlawful purposes
Upload malicious code, viruses, or harmful content
Attempt unauthorized access to the Services
Reverse engineer or decompile the Services
Use automated scraping or extraction tools
Interfere with the operation or security of the Services
Use the Services to harass, abuse, or harm others
Misrepresent your identity or affiliation
Use the Services in violation of recording, monitoring, wiretap, privacy, employment, or consumer protection laws
Use the Services to compete with AdaptClose

5. User Generated Contributions

You may provide recordings, transcripts, comments, feedback, text, files, or other content (“Contributions”) through the Services.

As between you and AdaptClose, you retain all ownership of your Contributions, including your recordings and the transcripts generated from them. AdaptClose does not own and does not claim any ownership of your recordings or transcripts. You grant AdaptClose only a worldwide, non-exclusive license to host, process, analyze, store, reproduce, display, and disclose to our service providers such Contributions solely for the purpose of operating, improving, and providing the Services. This license ends when your Contributions are deleted from the Services, except for copies retained as required by law or in routine backups.

You are solely responsible for your Contributions and their content, and you represent that you have all necessary rights, permissions, and consents to submit them. Because AdaptClose does not own your recordings or transcripts and acts only as a processor of that content on your behalf, AdaptClose is not responsible or liable for the content of your Contributions, the manner in which they were created or obtained, or your use of them.

6. Contribution License

By submitting feedback, ideas, or suggestions regarding the Services, you agree that AdaptClose may use such feedback without compensation or restriction.

We do not claim ownership over your business data, recordings, or transcripts. You own that content, and we use it only as necessary to operate and provide the Services and as permitted by these Legal Terms. AdaptClose is not liable for your recordings, transcripts, or other business data, including their content, accuracy, legality, or the consequences of your use of them.

7. Services Management

We reserve the right, but not the obligation, to:

Monitor the Services for violations of these Legal Terms
Restrict or terminate access to the Services
Remove content that violates these Legal Terms
Suspend accounts engaged in unlawful or harmful activity
Modify or discontinue any portion of the Services

8. Term and Termination

These Legal Terms remain in effect while you use the Services.

We reserve the right, in our sole discretion and without notice, to deny access to or terminate the Services for any user who violates these Legal Terms or applicable law.

Upon termination, your right to use the Services immediately ceases.

9. Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue the Services at any time without notice.

We do not guarantee uninterrupted availability of the Services and are not liable for downtime, interruptions, delays, or system failures.

10. Governing Law

These Legal Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

You agree that the courts located in Massachusetts shall have exclusive jurisdiction over disputes not subject to arbitration.

11. Dispute Resolution

Informal Negotiations

Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally for at least thirty (30) days.

Binding Arbitration

Any dispute arising out of or relating to these Legal Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration shall take place in Massachusetts and be conducted in English.

Class Action Waiver

To the fullest extent permitted by law, disputes must be brought individually and not as part of a class action or representative proceeding.

Exceptions

Nothing in this section prevents either party from seeking injunctive relief relating to intellectual property, unauthorized access, misuse of confidential information, or unlawful conduct.

12. Corrections

We reserve the right to correct errors, inaccuracies, or omissions in the Services at any time without prior notice.

13. Disclaimer

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE FULLEST EXTENT PERMITTED BY LAW, ADAPTCLOSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY.

AdaptClose does not guarantee:

sales performance,
revenue increases,
close rates,
employee performance,
hiring outcomes,
business results,
or accuracy of AI-generated insights.

AI-generated coaching, summaries, analytics, and recommendations may contain inaccuracies or incomplete information and should not be relied upon as the sole basis for business, employment, or hiring decisions.

14. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADAPTCLOSE AND ITS AFFILIATES, EMPLOYEES, CONTRACTORS, OFFICERS, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO ADAPTCLOSE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to defend, indemnify, and hold harmless AdaptClose and its affiliates, employees, contractors, officers, and agents from any claims, damages, liabilities, costs, or expenses arising out of:

your use of the Services,
your Contributions,
your violation of these Legal Terms,
your violation of applicable law,
or your infringement of any third-party rights.

16. User Data

We may collect, store, process, and analyze data transmitted through the Services in accordance with our Privacy Policy.

You are solely responsible for maintaining backups of your own data.

Recording, Monitoring, and Consent Compliance

The Services capture audio recordings of your sales conversations and may transmit audio in real time to authorized members of your organization (for example, a manager “live-listening” to an in-progress appointment), in addition to generating transcripts and AI analysis from those recordings.

You are solely responsible for complying with all applicable laws regarding call recording, real-time monitoring or interception, live listening, transcription, notice, and consent. You acknowledge that these laws vary by jurisdiction — including one-party and all-party (two-party) consent requirements — and that you are responsible for determining and meeting the requirements applicable to you.

By using the Services, you represent and warrant that you have obtained all necessary rights, permissions, and consents from all participants whose communications or data are recorded, monitored, transmitted, transcribed, or otherwise processed through the Services.

AdaptClose is not responsible for your failure to comply with applicable recording, monitoring, or privacy laws. For general background on consent requirements across jurisdictions, see our Recording Consent page, which is provided for information only and is not legal advice.

17. Electronic Communications, Transactions, and Signatures

You consent to receive electronic communications from us and agree that all agreements, notices, disclosures, and communications provided electronically satisfy legal requirements for written communication.

You agree to the use of electronic signatures, records, and contracts.

18. Third-Party Services

The Services may integrate with or rely on third-party software, APIs, or platforms, including communication platforms, payment processors, analytics providers, transcription providers, AI providers, and (where offered) CRM systems.

AdaptClose is not responsible for the availability, functionality, security, or performance of third-party services and may modify or discontinue integrations at any time without liability.

19. Beta Features

From time to time, AdaptClose may offer beta, experimental, or preview features.

Such features are provided “AS IS” without warranties of any kind and may be modified, suspended, or discontinued at any time.

20. Miscellaneous

These Legal Terms constitute the entire agreement between you and AdaptClose regarding the Services.

If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

We may assign our rights and obligations under these Legal Terms without restriction.

21. Contact Us

To resolve a complaint regarding the Services or receive additional information, contact us at:

AdaptClose
21 Lands End Lane
Sudbury, MA 01776
support@adaptclose.com